Poor customer service can spell disaster for your business. It’s important that all people on your team know their roles in creating a great customer service experience. Here are 5 ways a coach can help you when teaching customer service to your team.
Are you frustrated when your team doesn’t respond the way you expect? Have they missed a deadline because of a misunderstanding? Managing people requires an entirely different skill set than managing projects. You can’t control everything – and everyone. Being a team leader is difficult. But partnering with a business coach is easy. And it has…
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An Avon, Ohio massage therapist and business owner wanted to grow her practice so she attended an ActionCOACH training session. Her results – an 83% increase in sales!
Training your team to know (and even enjoy) the sales process is an essential part of growing your business. But before you pick a sales training program, it’s critical to know your numbers and recognize areas of weakness in your sales process.
The words that you use are a window into your mindset and can have cascading effects on your team and workplace culture.
Promoting someone to their ‘level of incompetence,’ known as the Peter Principle, is way too common in organizations. These ‘last promotions’ are damaging to the business and damaging to the individual. So how do you avoid making this common mistake?
The ability to accomplish multiple tasks at once is a fallacy – a misconception. Multitasking can have serious consequences on your mind and its ability to focus. ActionCOACH’s Rick Phelps offers an alternative way to be productive.
Lifetime value is a prediction of the total revenue that you will receive from the entire future relationship of a customer. It’s an important business metric to know when buying customers.
No matter if your business is new or old, make sure to follow this one simple principle: pay yourself first. This blog post explains how and why you should include a market-based salary in your financial forecast.
If your family business is in the red, take these 4 actionable steps to improve your situation and succeed financially in 2020 and beyond.
