Smart small business owners have a pulse on how much money is coming in and going out of their companies each month. They know that a business goes bankrupt when it runs out of cash to pay its creditors on time, which is why you need to manage your cash flow carefully.
More than half of businesses across the nation report a talent shortage, which means employees are calling the shots. Failure to treat your people well and recognize them for a job well done causes attrition – and it costs a lot of money for your business.
Poor customer service can spell disaster for your business. It’s important that all people on your team know their roles in creating a great customer service experience. Here are 5 ways a coach can help you when teaching customer service to your team.
Training your team to know (and even enjoy) the sales process is an essential part of growing your business. But before you pick a sales training program, it’s critical to know your numbers and recognize areas of weakness in your sales process.
Promoting someone to their ‘level of incompetence,’ known as the Peter Principle, is way too common in organizations. These ‘last promotions’ are damaging to the business and damaging to the individual. So how do you avoid making this common mistake?
The ability to accomplish multiple tasks at once is a fallacy – a misconception. Multitasking can have serious consequences on your mind and its ability to focus. ActionCOACH’s Rick Phelps offers an alternative way to be productive.