Part 3/6: Developing Your Operating System: Operating Strategies & Tactics

In this vlog, ActionCOACH Rick Phelps describes how he helped Cleveland Cliffs add $100 million to their bottom line by developing a process of continuous improvement for them.

“We did that by mapping out the relationships between all of the different processes, understanding what the role relationships were and what needed to be done at each of the processes to fulfill that role successfully,” said Rick.

When you map it out, you can identify which aspects of your operating system to make an impact on first. From there each improvement will impact the next.

Watch the vlog to learn more!

Rick Phelps

Rick Phelps coaches business owners and their leadership teams to create and sustain cultures and systems with the goal of providing spectacular results.