Category: Business Operations

Keys to a Winning Team: Part 2

For a team to be successful, they have to work according to a certain set of cultural rules and core beliefs. Watch this vlog to learn about the third key to a winning team – Rules of the Game!

6/6 Developing Your Operating System: Driving Continuous Improvement

Most organizations make the mistake of implementing improvement tools like LEAN, Six Sigma, etc. without first understanding context and building their operating system.

Part 5/6: Developing Your Operating System: Levels of Work: (Accountability)

Key performance indicators (KPIs) are how you measure success in every operation, process, team, or person in your business. Every process and person should have 1 or 2 KPIs that clearly measure how well they’re doing their part to contribute to the profitability of your company.

Part 4/6: Developing Your Operating System: Key Performance Indicators (KPIs)

Key performance indicators (KPIs) are how you measure success in every operation, process, team, or person in your business. Every process and person should have 1 or 2 KPIs that clearly measure how well they’re doing their part to contribute to the profitability of your company.

Part 3/6: Developing Your Operating System: Operating Strategies & Tactics

ActionCOACH Rick Phelps describes how he helped Cleveland Cliffs add $100 million to their bottom line by developing a process of continuous improvement for them.

Part 2/6: Developing Your Operating System: Your Default Operating System

In part 2 of the Developing Your Operating System vlog series, ActionCOACH Rick Phelps dives into the importance of thinking through each role relationship in your system and why having a coherent operating system is in the best interests of your whole business.  Often, the cost accounting system (Lowest Cost + Lowest Cost + Lowest Cost =…
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Part 1/6: Developing Your Operating System: Connecting All the Pieces

Every business has an operating system – but not all have a clearly defined one. We want to help businesses build systems and processes that make them successful and highly profitable.Watch this vlog to learn how to connect all of the parts and roles of your business to its objectives and goals.

How to Cope with Stress as a Business Owner

Whether you’re outside of your comfort zone, under a lot of pressure to perform, or speaking in public, stress affects us all in different ways. It’s that clammy-hand, heart-racing, and sweat-dripping reaction to uncomfortable or unfamiliar events. Everyone can relate. While stress is inevitable, it can be handled in a way that is both productive and beneficial. Watch this video from ActionCOACH Mark Phelps for tips on how to cope with stress.

Should You Increase Your Rates During a Recession?

In this blog post, Mark Phelps of ActionCOACH shares his take on a recession, and he answers a question that many business owners struggle with: Should you raise your rate(s) or price(s) during a recession?

Fight Chaos in Your Business with Mastery

The goal of Mastery is to eliminate the chaos in your business by focusing on becoming proactive, not reactive about decisions. Learn more in the blog post.