Category: Teams

Keys to a Winning Team: Part 5

Watch the final vlog in this series to learn how our client was able to get everyone at his organization involved in a process of continuous improvement.

Keys to a Winning Team: Part 4

The fifth key to a winning team is Support Risk Taking. When leaders challenge the status quo, good things can happen. Watch the vlog to learn more!

Keys to a Winning Team: Part 3

The fourth key to a winning team is Action Plan. Every effective team has an Action Plan that engages and involves everyone. It defines who does what by when. Watch this vlog to learn more.

Keys to a Winning Team: Part 2

For a team to be successful, they have to work according to a certain set of cultural rules and core beliefs. Watch this vlog to learn about the third key to a winning team – Rules of the Game!

Keys to a Winning Team: Part 1

Businesses that have productive and cohesive teams are extremely successful. But what makes up a winning team?

How to Recruit and Retain the Best People

More than half of businesses across the nation report a talent shortage, which means employees are calling the shots. Failure to treat your people well and recognize them for a job well done causes attrition – and it costs a lot of money for your business.

How to Teach Your Team Customer Service

Poor customer service can spell disaster for your business. It’s important that all people on your team know their roles in creating a great customer service experience. Here are 5 ways a coach can help you when teaching customer service to your team.

Keeping a Scorecard Increases Team Morale and Sales

Our client, a Northeast Ohio manufacturing company that also has a retail division, experienced a decrease in foot traffic at their shop and consequently, a decrease in sales. With fewer customers, team morale dropped, adding to the business owner’s predicament.

How to Pick the Right Sales Training Program

Training your team to know (and even enjoy) the sales process is an essential part of growing your business. But before you pick a sales training program, it’s critical to know your numbers and recognize areas of weakness in your sales process.

Your Words: A Window into Your Mindset

The words that you use are a window into your mindset and can have cascading effects on your team and workplace culture.