Category: Teams

How to Recruit and Retain the Best People

More than half of businesses across the nation report a talent shortage, which means employees are calling the shots. Failure to treat your people well and recognize them for a job well done causes attrition – and it costs a lot of money for your business.

How to Teach Your Team Customer Service

Poor customer service can spell disaster for your business. It’s important that all people on your team know their roles in creating a great customer service experience. Here are 5 ways a coach can help you when teaching customer service to your team.

Keeping a Scorecard Increases Team Morale and Sales

Our client, a Northeast Ohio manufacturing company that also has a retail division, experienced a decrease in foot traffic at their shop and consequently, a decrease in sales. With fewer customers, team morale dropped, adding to the business owner’s predicament.

How to Pick the Right Sales Training Program

Training your team to know (and even enjoy) the sales process is an essential part of growing your business. But before you pick a sales training program, it’s critical to know your numbers and recognize areas of weakness in your sales process.

Your Words: A Window into Your Mindset

The words that you use are a window into your mindset and can have cascading effects on your team and workplace culture.

How to Avoid the Peter Principle in Your Business

Promoting someone to their ‘level of incompetence,’ known as the Peter Principle, is way too common in organizations. These ‘last promotions’ are damaging to the business and damaging to the individual. So how do you avoid making this common mistake?

5 Ways to Improve Your Workplace Communication

ActionCOACH’s Mark Phelps recently shared with SharpCFO’s Ryan Dietrich 5 strategies that will greatly improve your workplace communication skills – both in person and virtually.